Frequently Asked

General & Service Scope

What services does Clearflushservice offer?We specialize in professional, customized, on-site toilet and drain unblocking services, as well as routine pipe maintenance for residential and commercial properties.
Which regions do you serve?Our on-site services are offered exclusively to customers located within eligible regions in Europe.
Who operates Clearflushservice?Clearflushservice (www.clearflushservice.com) is an official brand owned and operated by Rohr-Frei Kanal Schmitt GmbH, registered in Germany under HRB 14900 (District Court of Aschaffenburg).

Booking & On-Site Service

How do I book an on-site service appointment?You can book directly through our website by selecting your desired service category and scheduling an available time slot.
How quickly do technicians arrive?Dispatch schedules depend on the option selected at checkout, ranging from emergency same-day dispatch to scheduled bookings within 24 to 48 hours. You will receive an instant digital order confirmation via email immediately after booking.
What preparation is required before the technician arrives?Please ensure safe, unobstructed access to your property and the affected plumbing fixtures. Kindly inform us in advance of any chemical agents used in the drains or known pre-existing pipe defects.

Billing, Payments & Subscriptions

Is this a one-time purchase or a subscription?All services on www.clearflushservice.com are sold strictly on a one-time purchase basis. We do not charge recurring subscriptions, hidden periodic fees, or automatic renewals.
Which payment methods do you accept?Payments are processed securely via Stripe Payments Europe, Ltd. We accept major credit and debit cards as displayed during checkout.
Are taxes included in the quoted prices?Yes, all listed prices are quoted in Euros (€) and include statutory German Value Added Tax (VAT ID: DE320926068).

Cancellations, Refunds & Legal Notice

Can I cancel or reschedule my booking?Yes. You may cancel or reschedule free of charge up to 4 hours prior to your scheduled appointment window for a full 100% refund. Late cancellations made under 4 hours notice or after technician dispatch may incur a nominal call-out fee.
How are refunds processed?Approved refunds are issued back to your original payment method via Stripe within 5 to 10 business days.
Does the 14-day EU withdrawal right apply to urgent repairs?Pursuant to § 356 (4) BGB and Article 16(h) of the EU Consumer Rights Directive, statutory withdrawal rights do not apply once urgent on-site repair or maintenance work has been fully performed at your explicit request.

Company & Support Details