1. Overview & Service Nature This Booking and On-Site Service Delivery Policy governs the scheduling, delivery, and completion process for customized on-site toilet and drain unblocking services offered by Rohr-Frei Kanal Schmitt GmbH under the brand name Clearflushservice.
Because our website functions as an on-site professional service platform, “delivery” refers to the physical attendance of our qualified technician at the customer’s specified location and the execution of the requested unblocking and maintenance work.
2. Geographic Coverage & Service Limitations
- Coverage Area: Our on-site plumbing and unblocking services are strictly available to customers located in eligible geographic service regions within Europe.
- Address Verification: Service bookings requested for locations outside our European service coverage will be automatically declined, and any captured payment will be promptly refunded.
3. Service Booking & Instant Order Confirmation
- Instant Order Confirmation: Immediately following successful payment processing via Stripe on www.clearflushservice.com, an automated electronic order confirmation and payment receipt will be sent to your provided email address. This contains your order number, service details, booked time slot, and target delivery address.
- Scheduling & Dispatch: Technician dispatch is scheduled based on the service option selected during checkout (ranging from emergency dispatch to scheduled appointments within 24 to 48 hours).
- Pre-Arrival Notification: Prior to arrival, our dispatch team or assigned technician may contact you via phone (+49 618844910) or email to confirm access details or verify specific site conditions.
4. Proof of Delivery & Service Completion
- Completion Protocol: Service delivery is deemed fulfilled once our technician completes the requested unblocking, cleaning, or pipe maintenance service on-site.
- Proof of Completion (Work Order): Upon job completion, the technician generates a digital service completion report/work order. The customer (or designated representative) may be asked to review and sign the completion form.
- Digital Invoice & Summary: A final completion summary and statutory invoice detailing the completed work will be emailed to your registered contact email address.
5. Customer Site Preparation & Access Obligations To ensure successful and timely delivery of on-site services, the customer must ensure:
- Safe and unobstructed access to the designated property, building entry, and affected plumbing facilities at the scheduled appointment time.
- Accurate address details, entry codes, and parking/access instructions are provided during booking.
- Advance notice of any chemical agents previously used in the drains or pre-existing structural defects in the plumbing system.
6. Rescheduling, Delays & Unannounced Absence
- Customer Rescheduling: You may request to reschedule your appointment free of charge up to 4 hours prior to the scheduled time window by emailing info@clearflushservice.com or calling +49 618844910.
- Unannounced Absence / Inability to Access: If our technician arrives at the specified location within the agreed time window but cannot gain access or establish contact with the customer within 20 minutes, the visit may be classified as a “Failed Access Delivery,” and reasonable call-out charges may apply.
- Force Majeure & Traffic Disruptions: In cases of severe weather, traffic accidents, or unexpected operational emergencies, our support team will promptly inform you to adjust the estimated arrival time or reschedule at your convenience.
7. Customer Support & Inquiries If you have questions regarding your booking, need to update access information, or wish to report an issue regarding completed work, please reach out to us:
- Customer Support Email: info@clearflushservice.com (Response within 24 hours)
- Phone Number: +49 618844910